Average Reviews:
(More customer reviews)I received this item thinking I would install it. Opening the box, I realized the task was over my head, so I purchased the InstallerNet card and had it professionally installed. Very happy with the service of the installer - took less than 2 hours and they did a very clean, neat install.
A bit disappointed that the RCA jacks for input are NOT mounted on the exterior of the unit. They are part of the wiring harness and are hidden. To use them, they either need to be mounted hanging out of the edge of the unit (between the unit and the headliner) or run to some kind of hard mount somewhere in the vehicle using some form of extension. Not a show stopper, but it limits my boys' ability to use a gaming system with the monitor.
I used the DVD player once with no issues; however, since the first use, the monitor has had discontinuity lines in it and is worthless for viewing. I am currently contacting the seller to exchange the unit for another and hope this is unique to this particular unit. I will update once I am through with the process.
UPDATE: I contacted the seller (Discounts Jungle) and asked to exchange the unit. They balked at first due to the fact that I contacted them after 30 days although it was actually day 29 from delivery. They insisted I take it back to the installer first and if they verified the install was correct, they would exchange it. It took a little over a week to get back into the installer's shop, but they did get a look at it and verified it was in fact a bad unit, not the install. I called the seller again and once again they balked at a return saying I was way over 30 days now. The person on the phone said she would talk to her manager and call me back. Later the same day, she did call back and gave me the plan - I had to pay to ship it back and include a check to ship the new unit, but they would exchange it. I had to unistall it myself (and ultimately install the new unit or pay for a new install!!). Over all, I am OK with this, but a bit unhappy that I had to pay for shipping a faulty unit back to the seller even though I contacted them first within their return period.
So, how does this unit work - quite well! My boys are happy (the unit is a bit big for a crew cab truck, but they don't mind) and since the only way to hear the unit is with the headphones, I am happy. (NOTE - there is no external speaker on the unit - you MUST buy the wireless headphones to listen).
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